FAQ

1. How long does delivery take?

Orders are dispatched within 1–2 working days. Order transit also takes 1-2 working days.

2. How much does shipping cost?

We charge a flat 9.99 £ fee for every order.

3. Will I receive tracking information?

Yes. Every order is sent using a tracked delivery service. Once your order has been dispatched, you'll receive tracking details so you can follow its journey.

4. Can I collect my order in person?

Yes. Free collection is available from our Dunfermline location. We'll let you know when your order is ready for collection.

5. What is your return policy?

You may return eligible items within 30 days of delivery. Returned products should be in their original condition, complete with any accessories and packaging where applicable. Full policy here.

6. When will I receive my refund?

Once your return has been received and inspected, refunds are processed within 7 days. Refunds are issued to the original payment method used for the purchase.

7. Who pays for return shipping?

We cover return shipping costs.

8. What should I do if my order arrives damaged or faulty?

Please contact us at greetings@mosmusic.co.uk as soon as possible if your item arrives damaged, faulty, or not as described. We'll work with you to arrange a suitable solution, which may include a replacement, repair, or full refund.