Returns & Refunds

We want you to be happy with your purchase. If something’s not quite right, we’ll do our best to put it right, quickly and fairly.

30-Day Returns

If you change your mind, you can return your item within 30 days of delivery for a full refund.

To be eligible for a return, the item should be in its original condition, complete with all accessories and packaging where applicable. Small signs of use are usually permitted (we understand you tested the product).

Condition of Returned Items

Please ensure that returned items are:

  • In the same condition as received, or only slightly used
  • Complete with all accessories, manuals, and parts
  • Returned with original packaging where possible
  • Not used beyond reasonable wear & tear for the time you've had it

You’re welcome to inspect and handle the item as you would in a shop, but it must not show signs of extended use.

We reserve the right to make a deduction from the refund if the value of the item has been reduced due to handling beyond this.

Refunds

Once we’ve received and inspected your return, we’ll process your refund promptly.

  • You’ll receive a full refund of the item price
  • The standard delivery cost will also be refunded (if paid)
  • Refunds are issued to your original payment method

We aim to process refunds within 7 days of receiving the returned item.

Return Shipping Costs

If you’re returning an item because you’ve changed your mind:

  • You are responsible for the cost of return shipping
  • We recommend using a tracked and insured service, especially for higher-value items

We are not responsible for items lost or damaged in return transit.

Problems With Delivery

If your item arrives:

  • Faulty
  • Damaged in transit
  • Not as described

Please contact us as soon as possible.

In these cases:

  • We will cover the cost of return shipping
  • You’ll be offered a full refund, repair, or replacement where appropriate

How to Return & Exchange an Item

  1. Contact Mo’s with your order number and reason for return or exchange
  2. We’ll confirm the return and provide any instructions
  3. Carefully pack the item to ensure it arrives safely
  4. Send it using a tracked service

We allow exchanges, same instructions apply as for returns.

Please also refer to our full Terms of Sale.

Return Address

Mo’s Music Market
73 Elgin Street
Dunfermline
KY12 7SD
United Kingdom

Questions

If you have any questions about returns, just get in touch, we’re always happy to help.